Amazon Off campus Hiring – IT Support Associate | Bachelor’s degree/Diploma Can Apply Now !

DESCRIPTION Amazon Off campus?

• At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online.
• We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
• Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment.
• Every day we solve complex technical and business problems with ingenuity and simplicity.
• We’re making history and the good news is we’ve only just begun.
• Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate .
• IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India.
• The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers.
• Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Cognizant Careers

Responsibilities include, but are not limited to

• Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
• Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
• Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
• Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
• This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
• Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
• This role will be working from Bangalore (BLR18) Corporate office.
• A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.
• Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation..

Amazon Off campus – BASIC QUALIFICATIONS

• Bachelor’s degree/Diploma
• 0 months to 18 months of work experience.
• Good communication skills

PREFERRED QUALIFICATIONS

• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network